Betway Reviews

16,073  Bad
TrustScore 1.5 out of 5

1.4

In the Betting agency category

Write a review

Company activitySee all

Reviews1.4

16,073 total


Sort:


Rated 1 out of 5 stars

This is the most ridiculous online…

This is the most ridiculous online gaming platform
No spins no so called suoer symbols
R25 000 over 3 days? 250 revolutions at r50 per revolution to get r250 if you are lucky ?
Server always down?
Come on guys we know you must make money but this is highway robbery and an aggravating disappointing experience
This goes on now the past year now
Tried other games - eve. Worse - 0.20 return after 15ctevolutions and I'm playing r20?
Ow

Date of experience: 28 March 2024


Rated 1 out of 5 stars

Would give 0 stars if I could

Would give 0 stars if I could. SCAM SCAM SCAM. Withhold all withdrawals and no communication will be taking this further you have messed so many people about with money which is rightfully theirs your company owes a lot of people money get it sorted and enjoy a legal battle

Date of experience: 17 March 2024

Reply from Betway

Hi Katharine,
Let’s look into that for you — please respond to our private message.
Regards,
The Betway team


Rated 1 out of 5 stars

Betway rob you for you're withdrawal

I withdrawal over 3 weeks ago and my money has still not been received! I've sent over 10 emails to you regarding the issue and not got a single reply back and also when trying to speak to someone on chat I've waited over 5 hours in queue a day not once but maybe 4 days in a roll of trying only to be disconnected by you I have prove and screenshots.. all I want to know where is my money and when I'll receive it before I take Further action against this company!!!

User's recommendation: Be careful and keep an eye on your withdrawal I feel like I've been robbed by betway.

Date of experience: 14 March 2024

Reply from Betway

Hi, Miza.

We’ll contact you as soon as we’re done reviewing your account.

Regards,
The Betway team


Rated 2 out of 5 stars

If something goes wrong good luck

If something goes wrong, there’s no one to talk to. Just an automated service. I put some small £3 combination forecast bets on tonight. I won one, but they only paid me for half of it. Yet they’ve taken my full stake. I’ve used them for years and I’ve spent way more than I’ve withdrawn, so for them to restrict my account suddenly and start stealing my money (albeit small amounts) is disgraceful, they’re actually just helping themselves and paying a fraction of what I was owed. Was quite happy with them, but there’s no one to chat with to help!

Date of experience: 26 March 2024

Reply from Betway

Hi Alexander,
Thanks for your feedback.
We’ll contact you as soon as we’re done reviewing your account.
Regards,
The Betway team


Rated 1 out of 5 stars

Has anyone else had trouble with Betway…

Has anyone else had trouble with Betway I have not received my withdrawal and cannot get hold of anyone it's so bad when you win and withdraw and no-one will help you
They replied to this but don't tell you what they are doing about it the best result would be to cancel the payment they sent it by (swift what ever that is) and put it into the account I deposited by

Date of experience: 22 March 2024

Reply from Betway

Hi Margaret,
We’ll contact you as soon as we’re done reviewing your account.
Regards,
The Betway team


Rated 3 out of 5 stars

Account randomly locked with no…

Account randomly locked with no contact. Have emailed last week with no reply, and anytime attempt to go on live chat the queue is 50/60+ and end up getting disconnected.

Have refrained from lowest rating as my experience with betway up until now has been absolutely fine. This is concerning though, and using this review in the hope it might actually get picked-up and my account sorted so I can get back in. Particularly as I have a few open bets still running.

Date of experience: 20 March 2024

Reply from Betway

Hi Scott,

We’ll contact you as soon as we’re done reviewing your account.

Regards,
The Betway team


Rated 1 out of 5 stars

Promotions not working or works…

Promotions not working or works sometimes 1 bonus spin where you getting nothing, disappointedly this company, lot times,same combination with any games special bigger bass bonanza with any bet 0% win”JJJKKK101010QQQQ”,wow jackpot win real 💩 its agian looks per account management so its looks best way you spending 200£ and getting mini jackpot for max10£~ what can i say only hell
House here

Date of experience: 27 March 2024


Rated 1 out of 5 stars

You bunch of thieves

You bunch of thieves. I have made a deposit on my account which was successfully deducted from my skrill account but never arrived on my betting accout. Tried to chat with you and to my surpise i was number 40 on the list. Waited for around 4hours and i was finally number 2 in the queue. After 2 more hours i am still number 2 and no agent came to assist me. Give me back my money thieves!!!

Date of experience: 28 March 2024

Reply from Betway

Hi Yash Veer,

We’ll contact you as soon as we’re done reviewing your account.

Regards,
The Betway team


Rated 1 out of 5 stars

Deposited money to receive free spins

Deposited money to receive free spins, to be told my bank account did not qualify for them!!! Rip off!
Quick enough to take money from that bank account 😡
Have now closed my account with betway! Worst site I've used!

Date of experience: 27 March 2024

Reply from Betway

Hi Monika,
Let’s look into that for you — please respond to our private message.
Regards,
The Betway team


Rated 1 out of 5 stars

After I won 200 euro from blackjack I…

After I won 200 euro from blackjack I was randomly asked to send in documents for verification, after I’d done so a couple of hours later Betway closed my account and a day later sent me back 30 euro that I had deposited and not my total winnings. I’ve been waiting for live chat in queue for hours and the closer you get to 1 the longer it takes but I never managed to get in contact with someone even after 5 hours of waiting. Terrible service.

Date of experience: 22 March 2024

Reply from Betway

Hi Nico,
We’ll contact you as soon as we’re done reviewing your account.
Regards,
The Betway team


Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. They hold withdrawals for no reason at all and make you jump through hoops to get your money. Never have reps to answer the phone. Slow responses through email. Worst customer service by a mile.

Date of experience: 25 March 2024

Reply from Betway

Hi, Will.

Let’s look into that for you — please respond to our private message.

Regards,
The Betway team


Rated 1 out of 5 stars

I made account yesterday and today they…

I made account yesterday and today they called me saying why I am not placing any bet. it's my choice. I am trying to delete account then they called me again that you logged in. I told them I want to delete my account. They said why. I find this behaviour very suspicious. So, I sent them an email to delete my account but no reply yet. The live chat showed that I am at no. 57 in the queue.

Date of experience: 27 March 2024

Reply from Betway

Hi Sharanpreet,

We’ll contact you as soon as we’re done reviewing your account.

Regards,
The Betway team


Rated 1 out of 5 stars

Shocking site

Shocking , cash out suspended due to system showing a wrong kick of date and time causing a loss of 100s of pounds i could of cashed out. Also spent over £500 on a slot that never gave a bonus , must be the worst r.o.e of any online gambling sites. Oh and to top it off my bonus promo bar from this went to 60 free spins and 3x £5 free bets and they refused to pay them to my account.
Avoid this site at all costs its an unfair site with terrible customer service. AVOID AVOID AVOID :(

Date of experience: 25 March 2024

Reply from Betway

Hi, Will.

Let’s look into that for you — please respond to our private message.

Regards,
The Betway team


Rated 1 out of 5 stars

Totally shocking experience

Totally shocking experience. Been trying to contact customer services regarding a withdrawal query all day. Still not had a chance to talk to anyone. I haven't received the money into my account so I also tried contacting them over e-mail with no response. Avoid at all cost!!

Sandeep

Date of experience: 22 March 2024

Reply from Betway

Hi, Sandeep.

We’ll contact you as soon as we’re done reviewing your account.

Regards,
The Betway team


Rated 1 out of 5 stars

Withdraw not being honored

I made a withdraw on march 9th. The site didn’t start the process until march 11th. After waiting seven days with no response or email send to me, I contacted customer support on March 18th. After waiting an hour I finally got through to them. They asked to my verifying documents, which I sent right away. It is now March 24th. I have no new information and no withdrawal. I feel like this site is a scam. I think they do this so players would reverse their withdrawal and lose their winnings. This is predatory behaviour and should be investigated. This site seems like a scam. I would not trust this site. I will update on any new information I receive.

Username: Dougdouglas

Date of experience: 07 March 2024

Reply from Betway

Hi Doug,
We’ll contact you as soon as we’re done reviewing your account.
Regards,
The Betway team


Rated 1 out of 5 stars

Hi, i made a withdrawal of £200on the 15th march. It did not reach my bank as i gaved wrong sort code which i have updated as requested. I have sent them bank statement of proof that i never received

hi, i made a withdrawal of £200 on the 12th march. it was processed on the 15th march. it did not reach my bank as i gave wrong sort code which i have updated as requested. i have sent them bank statement of proof that i never received the money. i am in uk can you help please.

Date of experience: 15 March 2024

Reply from Betway

Hi, Irene.

We’ll contact you as soon as we’re done reviewing your account.

Regards,
The Betway team


Rated 1 out of 5 stars

STILL NO REPLY?

STILL NO REPLY?? THIS HAS TAKEN 2 WEEKS AND I AM NO CLOSER TO CASHING OUT AFTER COUNTLESS HOURS WAITTING FOR CHAT SUPPORT WHICH IN RELAILTY THERE IS NONE AND IT JUST THERE TO WASTE UR TIME, 10 HOURS I WAITTED 1 DAY, 8 HOURS THE NEXT, THE CLOSER YOU GET TO 1 IT TAKES LONGER AND LONGER TO GO DOWN. 8 YEARS IT TOOK THIS COMAPNY TO ISSUE ME WITH A REFUND 8 YEARS!!!! IF YOU VAULE UR SANANTY STAY CLEAR FROM THIS COMPANY, THEY NEED SHUT DOWN!!! CAN REPLY TO OTHERS BUT ARE CHOOSING TO IGNORE

2nd complaint had been placed with the gambling commission and please don't underestimate me I will continue to place multiple complaints in with them until I receive my money, 1 complaint each day I haven't got my money.

Date of experience: 12 March 2024


Rated 1 out of 5 stars

I had a single question about…

I had a single question about promotions but apparently this website has not live chat or anyone could help me. In the live chat you see a bot offering irrelevant information and when I call them someone after saying something hangs up. I think it is a parody website copied from Betfair. Please satay away this website as if you face any problems with your fund you have no choice but saying goodbye to it.

Date of experience: 22 March 2024

Reply from Betway

Hi Saeid,

We’d like to get in touch with you to discuss this further.

Please respond to our private message.

Regards,
The Betway team


Rated 1 out of 5 stars

Absolutely shocking

I set up an account today, which was verified and I was able to make a deposit. Just after I had my money taken, my account was locked and I’ve been unable to get back into this to withdraw the deposit I made or use it on the website.

I’ve since been in the live chat for coming up to five hours now on hold, where I keep getting disconnected and pushed to the back of the queue.

Absolutely shocking that my money has been taken and my account locked straight away - how on earth this site is still running is beyond me.

Date of experience: 22 March 2024

Reply from Betway

Hi, Hollie.

We’ll contact you as soon as we’re done reviewing your account.

Regards,
The Betway team


Rated 4 out of 5 stars

Betway

Betway, tournament player Isaak, who has won 15 plus in a row tournaments, is receiving inside information, I am sure he is on your radar. These tournaments are the ones with players starting with one thousand, 2 thousand points to start. He must be banned.

Date of experience: 20 March 2024