Betway Reviews

Not a bad site at all sports side and promotion are really good. Only three stars would of been 5 but playing games on here a really bad played today 40 spins at 50p a go on big bass bonanza averaged about 26 two scatters but never three when they offer 5 scatters I've also noticed that to get a bonus I've had three on this site since joining and you have to play between 80 100 pound to get a bonus. Also just to update I've now played since joining the site over 500 pound amd I've not even had one bonus on big bass bonanza

Date of experience: 18 April 2024

Site has a glitch (again), not showing balances and new deposits. Just constant nonsense.

They should focus more on serving customers and less on pushing huge amounts of crap advertising at you.

Date of experience: 17 April 2024

HOW MANY TIMES DO I NEED TO SEND A PICTURE OF THE SAME “CLEAR DOCUMENTS” YOUR COMPANY IS ROBOTIC JUST SAYING THE SAME THING EVERYDAY
JUST SO YOU CAN DELAY THE PROCESS DONT KNOW WHY IT TAKES 3 WEEKS TO LOOK AT ONE DOCUMENT YOU SEEM TO JUST KEEP SAYING THE SAME THING EVERY DAY SO THAT YOU DONT HAVE TO PAY OUT. STAY AWAY FROM THIS COMPANY!YOU WILL NOT RECEIVE YOUR FUNDS. THEY MAKE IT IMPOSSIBLE TO CONTACT THEM ON PURPOSE MAKE YOU WAIT 6 HOURS IN LIVE CHAT YOU DONT GET A SORRY FOR THE WAIT OR ANYTHING THEY KEEP YOU WAITING FOR 6 HOURS JUST TO SAY WE ARE STILL REVIEWING YOUR DOCUMENTS TO MAKE YOU GIVE UP. GO SOMEWHERE ELSE NEVER EXPERIENCED THIS BEFORE DONT KNOW HOW THEY HAVENT BEEN CLOSED DOWN.

Date of experience: 17 April 2024

Betway app is at best a horror show.You load vouchers and it says its already loaded.Then you try to report it and the chat option is like talking to trees.no response. Just you are in the queue. Everyone must have a problem because you never get a respond being in the que. Absolutely a shame.

Date of experience: 17 April 2024

I won money playing the slots on betway. I withdrew the money it said it was pending, all was good. i then get a notification that the withdrawl has been paid and it will take 2-3 business days to arrive. It has now been more then a week and still havent received anything. Ive tried emailing and using the whats app number and facebook, which both are invalid and you cannot access. Honestly such a scam I have mates that have had the same problem. Dont bother depositing you wont be able to take money out anyway.

Date of experience: 08 April 2024

This is my second review in less than a week!
im still having trouble with my withdrawal which is stuck in processing commenced after 5 days.
still havent got throgh to anyone on live chat! after hours and hours of waiting i am currently number 1 in the queue and have been for about and hour. i had an email back from betway saying they want me to change my preffered method to make my withdrawal. 2 problems 1 being its still in processing commened stage so it is not in my betway account 2 being my account is not letting me do anything to change my withrawal method untill i deposit again! i have done that and still no luck. this is truly terrible. still cant believe this is happening

Date of experience: 12 April 2024

Well it's been a month since I tried to withdraw from Betway. They said I was sent an email which I never received and then I was sent a code for etransfer which isn't needed because of auto deposit on my bank account. It says that after 30 days if withdraw isn't completed it will return to my account...NOPE! Customer service app is useless.

Date of experience: 15 April 2024

This betting site it useless, it takes time to reflect your money on the account of which i experienced it coupled of time since i join this site.... You really need to improve and very much

Date of experience: 17 April 2024

unnacceptable customer service.
i've been waiting on over £700 to reach my account for over a week. the only way to speak to someone is online chat. i have been waiting for over 6 hours. in the last 2 hours the queue has gone from 7 to 3. it's designed to make you give up.

reading other reviews, this seems standards. how is this allowed? no other regulated industry could get away with this

Date of experience: 15 April 2024

Customer service continues to be non-existent at Betway as I've spent several more hours in live chat queues looking for an update after sending more ID documentation on Saturday night (6th April). Processes seem to take much longer than other bookmakers I've used through the years and based on what friends/colleagues have said. Account remains locked despite initally being told it was verified. Now just looking to get my initial deposit back.

Date of experience: 12 April 2024

I won one time on this app and 3 month later they never paid me, they do not have a customer service number and the live chat they dont ever answer. After many days i finnaly got a representative on the chat but it said im number 78 in the queue and after 5 hours wait it closed with an error message.
This is bye farrrrr the worst ever betting website or app.
If you sign up with this company do not expect to collecy your funds ever.
A complete scam of a website.

Date of experience: 04 April 2024

I have been on live chat for 6 hours now. Registered account to bet on the Grand National through recommendation. Went to log in with correct details and account was locked. So angry, wasted a whole day of my life on here. Missed national bet, just want my deposit back. Never again😡😡

Date of experience: 13 April 2024

They strung me along for 3 weeks without allowing me to get access to my money, I had consistently sat on the chat with support for up to 4 hours or so to be told similar answers and that it would be looked at but I am only get responses now that I made 2 previous bad reviews.

Update from today is they since permanently banned my account (I personally believe because I made negative reviews about their operations). I would give them a 2 star since they did return my money but they could've done that 3 weeks ago and just said they're not able to verify my account.

Betway as you read this, don't bother sending me an email and for anyone who is thinking of using this site, just check other reviews and see for yourself how they operate.

Date of experience: 15 April 2024

I won a small amount and did a withdrawal it was completed on the 9th April and said it would be in my bank 1-3 days and I am still waiting !!!! live chat is a joke and no number to ring or email to contact no complaint section so please AVOID this site.....

Update I have closed my account they can keep the money ....be warned people!!!

Date of experience: 09 April 2024

I've been contacted by betway support service asking for bank statement, so I send them bank statement and now saying "This mailbox is no longer monitored and your email will not be responded to"
All I want is my money I withdrawal... boycott this scamimg company, I'm about to take it next stage and take Further action against betway if this is not sorted.

Date of experience: 12 March 2024

they are shocking spent 2 hours on live chat they asked for my last deposit i give it they asked for the last bet I give it they asked for my username I give it and then there asking for the last casino game I played and did I have free spins from the wheel I haven’t played the wheel or had played a casino game yet they want an answer to it are they stupid I can’t give answers to something that’s ever happened. And I shouldn’t even have to contact them about the promotion offer it should just be credited like it says. Not had a private message off you?

Date of experience: 10 April 2024

I can’t withdraw my winnings
I have emailed numerous times they just sent me hideous unhelpful replies
I bot keeps cutting out
I just want to withdraw my winnings pls see ridiculous reply I keep receiving from this site
This mailbox is no longer monitored and your email will not be responded to.
For any account queries, please visit our Help page.

Date of experience: 07 April 2024

Don't Listen To The Negative Reviews.
I'm not a bot and they didn't pay me for this when I registered they blocked my account straight after my first deposit, I was pissed and worried I had to wait 3 hours in the queue with customer service. They were super kind and helpful they told me I had to send them documents to verify myself, I did and they released the block. I played a few times and never had any problem with deposits or withdraws and a few days ago I won £900 from £10 and they sent it the next day. It's a great site, if you're not winning maybe because you're unlucky, but Betway works perfectly and they really made my day.

Date of experience: 08 April 2024

My partner deposited, won and withdrew. A week later still no money and account has been closed, this is after multiple messages stating that it was approved and on The way. An official complaint has been submitted. Disgusting and nobody to talk to been on hold on live chat for over 6 hours and nobody cares or acts upon the requests for information as to why.

Date of experience: 08 April 2024

Spent several hours in live chat only to get kicked out over and over again this is over promotions not bein givin after me depositing loads of times absolute joke

Date of experience: 12 April 2024